Privacy Notice

Dear users, we publish this Privacy Notice of Conejo Corriendo, S. de R.L. de C.V. to define the type and way in which the personal information of the users is collected, used and shared with respect to each commercial function of our products/services; to strengthen the notification, and offer express options and inform users how to revoke the authorization immediately; to define the form of consultation of the users and the correction and deletion of their personal information; to add a cancellation function to user accounts; and define the cross-border transmission scenarios, data recipients and personal information protection measures. Publication Date:23/11/2021 If you have any questions, advice or suggestions, please contact us as follows: Address: Av. de los Insurgentes Sur No. 859, Napoles, Benito Juárez, 03840 Mexico City, Mexico. Contact by email: protecciondedatos@jtexpress.mx This Privacy Notice applies to your use of the logistics services provided by Conejo Corriendo, S. de R.L. de C.V. and its affiliates or members of its group of companies (hereinafter, collectively referred to as "Conejo Corriendo"). The Conejo Corriendo has always attached great importance to the protection of customers' personal information. Before using the services of Conejo Corriendo, be sure to carefully read and understand this Notice. When you make use of the services of Conejo Corriendo, or continue to use the services of Conejo Corriendo after the update of this Notice, it will be considered that you have read, understood and given your consent to it and its updated version, and have accepted that we can process your personal information in accordance with this. If you do not agree with any clause of the Privacy Notice, you must immediately stop using the services of Conejo Corriendo.  The Privacy Notice will help you understand the following content: 1)  How do we collect and use your personal information? 2)  How do we use cookies and similar technologies? 3)  How do we share, transfer and publicly disclose your personal information? 4)  How do we protect and store your personal information? 5)  Your rights 6)  How do we process the personal information of minors? 7)  How is your personal information transferred around the world? 8)  How is this Policy updated? 9)  How to contact us 10)  Additional notice for consumers in Mexico

1) HOW DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?

Data Subject: The natural person to whom the personal data corresponds. Personal Data: It will be understood as all types of information that is collected electronically or through any other means and that can be used, independently or in combination with other information, to identify the identity of a specific natural person. For the purposes of this document, it will also be called " Personal Information " interchangeably. Sensitive Personal Data: Those personal data that affect the most intimate sphere of the data subject, or whose misuse may give rise to discrimination or entail a serious risk for it. In particular, those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions, sexual preference are considered sensitive. For the purposes of this Privacy Notice, it will be referred to interchangeably as " Sensitive Personal Information ". Any sensitive personal information involved in this document will be highlighted in italics for better identification. Conejo Corriendo will collect and use your Personal Information only for the purposes set out in this document: 1. Collect and use your personal information for basic business functions. We may collect, store and use the following information related to you so that we can perform the following functions. If you do not provide relevant information, you will not be entitled to the relevant services of Conejo Corriendo. These functions include:
1)   Account registration
To complete the creation of an account, you must provide the following information (hereinafter collectively referred to as "Account Information"): your mobile phone number, account name/username and account password, and we will verify the validity your identity by sending a verification code via SMS; You can also provide additional information about your date of birth, gender and region, which will be helpful for us to offer you a personalized service experience, and if you do not provide the additional information, the basic functions for using the Conejo Corriendo services will not they will be affected.
2)   Provide you logistics services
When you place a shipping order or your information is provided as recipient information, Conejo Corriendo or its authorized business partner will collect the following information: names, addresses, and contact information of the sender and recipient and shipping information (hereinafter collectively referred to as "Shipping Guide Information"), to place an order, generate a logistics guide, collect, classify, store and transport the shipment, carry out export or import customs clearance and deliver the shipment. In accordance with the relevant legal requirements We will also collect your official identification information to verify your identity and make an export or import customs declaration. If you have provided an incorrect or incomplete address, subject to mandatory requirements on the storage of personal information specified by related laws and regulations, we may supplement and/or correct the incorrect or incomplete address information by using your Information from the previous guide to avoid a repetitive confirmation of the address with the sender or recipient, in order to guarantee the efficiency of the delivery, so that you do not suffer losses due to incorrect delivery and/or delay and you can enjoy a better service experience. In addition, to avoid possible disputes, during the delivery service, if there is telephone communication involved, Conejo Corriendo will be able to record the conversations.
3)   Payment settlement.
When you place an order, you can choose the payment services provided by the related party of Conejo Corriendo or any third-party payment organization that cooperates with Conejo Corriendo (e.g. Paypal, Unionpay, NetsUnion, hereinafter referred to as "Payment Institutions"), and we will provide your Conejo Corriendo order number and transaction amount information to these Payment Institutions to confirm and complete your payment instruction. If you request an invoice, you will also need to provide the following information: invoice title, taxpayer identification data, recipient email address and phone number, and additional information according to your billing demand, such as buyer information.
4)   Sending messages.
We will collect information from your device so that we can send you the shipping route, payment status, and other information. You can enable "Do not disturb" in "Settings" on your mobile phone or other devices or in the mobile application.
5)   Customer service and after-sales service.
Our customer service and after-sales service representatives will use your account information and bill of lading information. To ensure the security of your account, our call center and online customer service representatives will use your account information to verify your identity. When you need us to provide you with customer service and after-sales service regarding your shipment, we will ask for your Shipment Information and shipment routing information. You may also be asked to provide any additional information, for example when you ask us to change the delivery address, contact person or contact telephone number. In addition, we will collect information from your responses submitted when you participate in our service survey, the name of the contact person, the company name, the contact telephone number, the email address and the information of your inquiry sent by you on the official website of Conejo Corriendo.
6)   Improve our products or services.
With respect to your account information and guide information collected by us, we may perform data analysis to form a user profile in order to provide you with personalized services and send information about products or services that may be of interest to you. With respect to information collected from your different devices, we may synchronize such information in order to provide you with consistent services on these devices. We may combine the information provided for certain services with information provided, corresponding to other services, as well as with information that is accessed legally and indirectly and information that is accessed through a public and legal channel, or combine your Personally identifiable information that is legally accessed with information that does not identify a person, to provide you with personalized services and improve our products and services.
7)   Guarantee the security of transactions.
In order to improve system security when you use our services, prevent fraud from any phishing site more accurately, and protect account security, Conejo Corriendo reserves the right to judge the risk of your account when accessing your navigation information, guide information, common software information, and device information. and you may register some links ("URLs") that we consider risky. We will also collect your device information to analyze the Conejo Corriendo system problem, count the flow, check for potential risks, and verify any abnormal information you choose to submit to us. 2. Collect and use your personal information for additional business functions. To enable you to use the services of Conejo Corriendo in a more convenient way, we may collect and use your personal information for the following additional functions. If you do not provide such information, you may still use the services of Conejo Corriendo, but you may not be able to use these additional features that may provide you with convenience or you will need to fill out certain information repeatedly. These additional features include the following: 1)      Voice input You can directly use a microphone to enter guide information or to consult and interact with our customer service robot. In these functions, we will collect your audio recording content to identify your customer service and shipping request and after-sales service request. 2)      Additional function based on a webcam (camera) You can use this additional function to complete the shipment or pay by scanning a QR code. 3)      Additional function based on address book information You can choose to invoke the information from your address book so that you do not have to manually enter any contact person's information in your address book when completing the Directory Information. Such additional functionality may require that you allow us to access your geographic location (location information), camera (webcam), photo album (photo gallery), microphone, and address book on your device, so that we can collect and use information related to these functions. You can see if these authorizations are activated or deactivated in the "Settings" on your mobile phone or other electronic devices and you can decide to activate or deactivate these authorizations at any time. By activating these authorizations, you allow us to collect and use the personal information collected to perform the functions indicated in this paragraph; If you deactivate the indicated authorizations, we will stop collecting and using the mentioned personal information and we will not be able to provide additional functions. When you disable authorizations, the pre-processing of personal information is not affected. 3. Access and use personal information indirectly. We may access account information (profile and nickname) from a third party when you authorize such information to be shared, and we will link the third party's account with your Conejo Corriendo account after your consent to this Policy, so that you can log in. directly. and use the services of Conejo Corriendo through said third-party account. If you place a shipping order through a third-party channel on any page other than the official Conejo Corriendo page, Conejo Corriendo will access the Guide Information from said third-party channel, including names, telephone numbers, and addresses. sender and recipient and shipping information in order to provide you with pickup and delivery services. If we access your personal information through one of our partners, after confirmation of the legality of the source of such personal information and in accordance with the authorization of the third party, we will use the personal information obtained in accordance with the relevant laws and regulations. 4. Other purposes. 1) Conejo Corriendo may, by email, SMS or otherwise, send advertisements and other commercial information that Conejo Corriendo believes may be interested. 2) We will dissociate your personal information through technical means so that the information does not identify the person to whom this information belongs. In this sense, you know and agree that we have the right to use the dissociated information anonymously. We have the right to analyze and commercially use the user database on the condition that we do not disclose your personal information. 3) We will prepare statistics on the use of our services and we may share such statistical information with the public or any third party to show the general trend of use of our services. However, such statistical information will not include any of your personally identifiable information. 4) When we display your personal information, we will desensitize your information by replacing the content or through anonymous processing to protect the security of your information. 5) When we wish to use your personal information for any other purpose not stated in this document or to use any information collected for a specific purpose, we will seek your prior consent by clicking authorization online or by email or SMS. 5.Exceptions when obtaining consent. You are fully aware that we are not obliged to request your authorization or consent when we collect and use your personal information in the circumstances determined by the Federal Law on Protection of Personal Data Held by Private Parties, and any relevant secondary regulations.

2) HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES?

1. Cookies. To ensure the normal operation of the website, we will store a small data file called "Cookies" on your computer or mobile device. A "cookie" generally includes an identifier, a site name, and some numbers and characters. With the help of "cookies", the website will be able to store your preference data. We will not use the "Cookies" file for any purpose other than that stated in this document. You can manage or eliminate "Cookies" according to your preferences. See AboutCookies.org for more details. You can delete all "Cookies" stored on your computer and most web browsers have the function of avoiding "Cookies". However, you must manually modify your user settings each time you visit our website. If you need to understand in detail how to change your browser settings, visit the settings page of the browser you use. 2. Do not track. Many web browsers have a "Do Not Track" feature, which can send a "Do Not Track" request to the website. Currently, the major Internet standards organizations have not established policy on a website's response to such a request. However, if your browser has enabled "Do Not Track", all of our websites will honor your choice.

3) HOW DO WE SHARE, TRANSFER AND PUBLICLY DISCLOSE YOUR PERSONAL INFORMATION?

1. Share. We will not share your personal information with any company, organization or individual that is not part of Conejo Corriendo, except in the following circumstances: 1. When we obtain your express consent for this; 2. When the laws and secondary regulations so indicate or when they are mandatory requirements of a competent government department; 3. When it is to protect the interests, property or safety of Conejo Corriendo or its partners, you or other users of Conejo Corriendo or the public from harm to the extent permitted by laws and regulations; 4. When necessary so that we can carry out the main functions of our services and/or provide the services required to Conejo Corriendo; 5. When you ask us to handle any controversy or dispute with third parties; 6. When it is intended to be in compliance with any contract (including any electronic agreement signed online) or other legal document entered into with you; 7. When personal information is used for academic research; 8. When the personal information is for the public interest base in accordance with the laws and regulations. 9. We may share your personal information with the Affiliate Companies of Conejo Corriendo. However, we will only share necessary personal information and will be subject to the purposes set forth herein. If any affiliate wishes to change the purpose of processing their personal information, they must request their authorization or consent again. 10. “Subsidiaries of Conejo Corriendo” means any entity that is part of the corporate group of Conejo Corriendo, S. de R.L. de C.V. 11. When the service is provided by one of our authorized partners. In these cases, Conejo Corriendo may share your personal information, only to carry out the purposes established in this Notice, with our authorized partners. We may share some of your personal information with our authorized partners to provide better customer service and a better user experience. For example, when we provide you with customs clearance services, we may share your personal information with customs clearance service providers for our partners to provide services. We will only share personal information necessary for the provision of services and our partners do not have the right to use such shared personal information for any other purpose. 12. Our authorized partners include the following types: vendors, service providers, and other partners. We will share your information with vendors, service providers and other partners that support our business around the world, and such support includes providing infrastructure services, analyzing how to use and the potential risk of our services, providing advertising services, transportation, warehousing, customs clearance. , terminal collection and delivery, payment convenience, customer service, data warehousing services and third party additional business function services (e.g. voice input and map function) or conducting research and academic research. We and our affiliates will abide by the same data compliance management system, this Privacy Notice, and the relevant security and confidentiality measures. If we share personal information with companies, organizations and individuals other than our affiliates, we will enter into a strict confidentiality agreement/data processing agreement with those companies, organizations and individuals, requiring them to process such personal information in accordance with our explanations, this Policy and any other relevant confidentiality and security measure. 2. Transfer. We will not transfer your personal information to any company, organization or individual, except in the following circumstances: 1) Transfer with your express consent: After obtaining your express consent, we will transfer your personal information to another party; 2) In the case of a merger, acquisition or bankruptcy liquidation, we will require that any new business or organization that possesses your personal information abide by this Notice in the event of any transfer of personal information; otherwise, this company or organization must request your authorization or consent again. 3) When the transfer of personal information is derived from any contract, agreement (including any electronic agreement signed online) or any other legal document signed with you; 4) When the transfer of your personal information is carried out in compliance with applicable laws and regulations, or in accordance with the requirements of legal procedures, or mandatory administrative or judicial requirements. 3. Public disclosure. Conejo Corriendo reserves the right to publicly disclose your personal information only in the following circumstances: 1) When we obtain your express consent for this purpose; 2) When the disclosure is made based on applicable regulations: we may publicly disclose your personal information when the laws, legal procedures, demands or the mandatory requirements of the competent government departments so require.

4. HOW DO WE PROTECT AND STORE YOUR PERSONAL INFORMATION?

1. How do we protect your personal information? 1) Conejo Corriendo has an organization that manages the security of Personal Data and takes security precautions to protect your Personal Information in the physical through a control and isolation system of the entrance guard; in management by establishing an information security system, classifying and rating data, signing a nondisclosure agreement with employees, organizing training on data security and privacy protection, and periodically conducting a self-assessment of compliance) and of technical way by ensuring transmission encryption in the form of https secure browsing, using TLS/SSL encryption technology to ensure data storage encryption, desensitization of the display of confidential information, anonymous processing, and by equipping access to the system with a dual certification access control mechanism, automated code inspection and database auditing. All of the above in order to protect your personal information from unauthorized access, use, disclosure or review, damage or loss or any other form of illegal processing 2) We will regularly organize a mock security contingency plan to prevent a security incident from occurring. In the event of an unfortunate security incident, when Conejo Corriendo becomes aware that the security of the data it accesses and stores is in jeopardy or that a user's non-public information is disclosed to an irrelevant third party due to any external act (for example, a hacking attack), without prejudice to other disclaimer provisions contained in this document, Conejo Corriendo will initiate the contingency plan, organize an emergency team, initiate procedures, conduct an internal investigation, inform the department superior, will notify the regulatory authorities and cooperate with the regulatory authorities to reduce the impact of the accident on the user and when Conejo Corriendo deems it appropriate, we will inform the user of the personal information disclosed and Conejo Corriendo's degree of knowledge of said circumstance through sending a notice, email or announcement. 2. Period of storage of personal information. 1) The personal information of your account as well as the information about your rights, interests and virtual assets within it will be deleted thirty days after you cancel your account, and you will have a period to recover it of thirty days, therefore, if you want to use the original account within this time, it is sufficient to re-register it. 2) If you want or need to consult your information, the information of your guide and/or order will be reserved in the close-up system of Conejo Corriendo for thirty days and you can consult about the shipping route information on the official website of Conejo Corriendo with the following information: the sender indicated in the order, the recipient's mobile phone. phone number or simply the bill of lading number. Once this period has elapsed, we will remove the Guide and/or Order Information from the Conejo Corriendo's foreground system, so that such information cannot be retrieved or accessed, or anonymous processing is carried out. 3) Your personal information will be stored in Conejo Corriendo's background system for a longer period, which will be determined according to the type of said personal information, the requirements of laws and regulations and the fulfillment of the purpose established herein. 4) If we cancel the services or the operation, we will give you a notice no less than thirty days in advance and we will delete your personal information or carry out anonymous processing of it after this termination.

5. YOUR RIGHTS

In accordance with the laws, regulations and standards of Mexico and the prevailing practices of other countries and regions, we guarantee that you can exercise the following rights over your own personal information: 1. Access your personal information. You have the right to access your personal information, unless the laws and regulations establish an exception. If you want to access your data, you can do so in the following way: 1) Account information: if you want or need to access or edit your personal information in your account, you can do so using your Conejo Corriendo account and password to log in to the website or mobile app with the user with whom you are you have registered, here you can make inquiries about the personal information provided to Conejo Corriendo at the time you registered your account. 2) Information from shipping records and transaction records: you can use your Conejo Corriendo account and password to log in to the website or mobile App with the user you have registered with to view such information. 3) Sender and recipient information: you can use your Conejo Corriendo account and password to log into the website or mobile App with the user you have registered with to add, review or delete the sender address and the common consignee address, when this function applies. If you need access to other personal information generated during the use of our products or services, you can contact us and we will respond to your request in accordance with the manner and period established in this document. 2. Rectify your personal information. When you discover an error regarding your personal information processed by us, you have the right to request a correction or amendment. You can correct or modify your personal information in the manner established in the numeral "(i) Access your personal information". If you need to correct or modify additional personal information generated during the use of our products or services (for example, review your delivery address and contact telephone number), you can contact our customer service department. 3. Delete your personal information or Opposition to the processing of personal information. You have the right to request Conejo Corriendo to delete your personal information in the following cases: 1. When our processing of your personal information violates laws and regulations; 2. When we have collected and/or used your personal information without your consent 3. Our processing of your personal information violates any contract or agreement with you; 4. When you stop using our products or services and/or cancel your account with Conejo Corriendo; 5. When we stop offering you products or services. When we respond to your request to delete information, we will also notify entities that received your personal information from us and require those entities, like us, to delete your personal information in a timely manner, unless the laws and regulations provide otherwise or said entities obtain their independent authorization independently. When you delete your information in our services, we may not immediately delete the corresponding information in our backup system, but your information will be deleted as soon as our backup system is updated. 4. Change the scope of your authorization and consent Certain basic personal information is required to be able to carry out each of the Conejo Corriendo business functions (see “Part I” of this Notice). Regarding the collection and use of additional personal information collected, you can grant or withdraw your authorization and consent at any time. You can modify the scope of your authorization to continue collecting personal information or withdraw your authorization by deleting information, closing the device function or modifying the privacy settings or configuring or closing the relevant authority on your device on the website or the Conejo Corriendo app (see "Collecting and Using Your Personal Information for Additional Business Functions" in this Notice). You can also withdraw all your authorization to continue collecting your personal information by canceling your account. When you withdraw your consent, we will stop processing the corresponding personal information. However, your decision to withdraw your consent will not affect the prior processing of your personal information based on your prior authorization. If you do not want to accept any commercial announcements that we send you, you can cancel it in the following way at any time: When you receive marketing information, you can request that Conejo Corriendo not to send you this type of information in accordance with the unsubscribe message in the information (for example, "Reply with un-subscription") and Conejo Corriendo will respect and proceed to act on your request. 5. Cancellation of the account of the data subject of the personal information. You can cancel your account at any time by contacting us through the contact information contained in this Privacy Notice. We will delete your account information thirty days after account cancellation, unless laws and regulations provide otherwise. 6. Respond to your previous request. To ensure the safety of all of our customers, you may need to submit a request in writing or prove your identity. We may first ask you to verify your own identity and then process your request. You will receive a response from our team within a period of no more than twenty days. In principle, we will not make any charges generated by your request, but we will charge certain costs and fees depending on the circumstances in case of any repeated request beyond a reasonable scope. We may reject any request that is repeated without cause or requires too many technical means (for example, that requires the development of a new system or a fundamental change in current practices) or that causes risks to the legal rights and interests of other subjects or that is highly impractical (for example, involving information stored on backup tapes). In the following circumstances, we may not respond to your request in accordance with the requirements established by applicable laws and regulations. 7. Right of access, rectification, cancellation or opposition. You may request Conejo Corriendo at any time for access, rectification, cancellation or opposition, regarding your personal data. The request for access, rectification, cancellation or opposition must contain and accompany the following: I.The name of the data subject and address or other means to communicate the response to your request; II. The documents that prove your identity; III.The clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights; and IV.Any other element or document that facilitates the location of personal data.

6. HOW DO WE PROCESS MINORS' PERSONAL INFORMATION? 

Our products, websites and services are primarily geared towards adults. Minors must not use our products or services without the consent of their parents or guardians. If personal information from minors is collected and said collection is expressly approved by their parents or guardians, it will be used or publicly disclosed only to the extent permitted by law, and taking the necessary measures for the protection of such minors. Despite the difference in definitions of minors according to local laws and customs, we treat anyone under the age of 18 as a minor. If we discover that we have collected personal information from minors without the demonstrable consent of their parents, we will delete the information from the minor as soon as possible.

7. HOW IS YOUR PERSONAL INFORMATION TRANSFERRED AROUND THE WORLD?

In principle, the personal information collected and generated by us in a certain country/region will be stored within that country or region. By choosing Conejo Corriendo's international shipping services, you are clearly aware that your personal information may be transmitted to another country or region other than the original country or region of collection. Conejo Corriendo's international shipping services are based on self-operation or partner agency and we will transmit the information from the bill of lading of an international shipment to our affiliate or partner in another country or region other than the one where the shipment is made. original collection through a system interconnect.  There may be different data protection regulations or even no laws in such a country or region. However, we will ensure that your personal information receives sufficiently equal protection compared to the original country or region of collection. For example, we will transmit information from your packet guide in encrypted form, periodically assess and audit the receiver's security capability level, and enter into agreements that include appropriate data processing.

8. HOW IS THIS PRIVACY NOTICE UPDATED?

Our Privacy Notice can be modified. You may consult any modification to this Notice through the website www.jtexpress.mx or the mobile app, as applicable. For the purposes of this Notice, the concept of "Material Change" includes, among others, the following: 1) When there is a material change in our service model. For example, the purpose of processing personal information, the type of personal information processed and the manner in which the personal information is used; 2) When there are substantial changes in our ownership structure or organizational structure. For example, the change of data subjects derived from a commercial adjustment or a merger and acquisition due to bankruptcy; 3) When there are changes in the main topics of exchange, transfer or public disclosure of personal information; 4) When there is a substantial change in your right to participate in the processing of personal information and the way to exercise said right; 5) When there is a change in our department responsible for managing the security of personal information, our contact information and our complaints channel; 6) When a report on the assessment of the security impact of personal information shows that there is a high risk. We will also archive the previous version of this Notice for your reference. In the event of any “material changes”, we will provide a more visible notice (even for some services, we will notify you by email or SMS to explain the specific changed content of the Privacy Notice).

9. HOW TO CONTACT US.

If you have any questions, advice or suggestions about this Privacy Notice, you can contact us as follows: Contact by email: protecciondedatos@jtexpress.mx Address: Av. de los Insurgentes Sur No. 859, Napoles, Benito Juárez, 03840 Mexico City, Mexico. As a general rule, we will respond to you within the term established by the applicable legislation.